Eligible issues
- The delivered item is physically damaged.
- You received a different product from the one shown on your order.
- A sealed SIM is missing from the delivered package.
Report an issue promptly
Contact RozPicks within 48 hours of delivery with your order number, clear photos and an unboxing video where possible. Keep the product, SIM packaging and courier label until the case is resolved.
SIM-specific limitations
Opened, activated, recharged or used SIM products generally cannot be returned for change-of-mind reasons. Platform eligibility, TikTok Live access, OTP reception, calling and roaming can depend on the device, account, platform, region and network; a platform refusing a service is not automatically a product defect.
Resolution
After verification, RozPicks may offer a replacement, store credit or refund depending on the issue and product condition. Approved refunds are returned through an agreed method; processing time can vary by bank or payment channel.
Cancelled or refused COD orders
Contact us before dispatch if you need to cancel. Repeatedly refusing confirmed Cash on Delivery parcels may affect whether future COD orders are accepted.